Policy
At D-Tech Centrix, accessible at https://dtechcentrix.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by D-Tech Centrix and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@dtechcentrix.com
This privacy policy applies only to our online activities and is valid for visitors to our website with regard to the information that they share and/or collect in D-Tech Centrix. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
D-Tech Centrix follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is to analyze trends, administer the site, track users’ movement on the website, and gather demographic information.
Cookies and Web Beacons
Like any other website, D-Tech Centrix uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
DoubleClick DART Cookie
Google is one of the third-party vendors on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads.
Some of the advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has its own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their privacy policies below.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of D-Tech Centrix.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on D-Tech Centrix, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that D-Tech Centrix has no access to or control over these cookies that are used by third-party advertisers.
Third-Party Privacy Policies
D-Tech Centrix‘s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.
You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. What Are Cookies?
CCPA Privacy Policy (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Privacy Policy (Data Protection Rights)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
D-Tech Centrix does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
At D-Tech Centrix, we are committed to providing seamless booking and payment experiences for our customers. To ensure clarity and fairness, we have outlined our policies below. We encourage you to review them carefully before proceeding with any payments.
1. Payment Policy & Commitment
All payments made to D-Tech Centrix contribute directly to reserving resources, scheduling sessions, and maintaining service quality. Due to these commitments, payments are considered final. However, we understand that unique situations may arise, and we have outlined exceptions in the next section.
2. Refund Policy & Exceptions
2.1. While payments are GENERALLY NON-REFUNDABLE, refunds will only be considered under the following cases:
- Duplicate Payment: If the same transaction is processed more than once.
- Incorrect Payment: If payment was mistakenly made for the wrong program.
- Service Discontinuation: If the purchased program/service is no longer supported by D-Tech Centrix.
- Transaction Processing Error: If a technical issue resulted in an erroneous charge.
- Overcharging: If the customer was charged more than the advertised price due to a system error.
- Unclaimed Discounts: If a customer pays the full price during the validity period of the discount on a program or service, the discount portion will be refunded.
- Any other case outside what is listed here that the company may consider valid by reason of its peculiarity. However, this is totally at the discretion of the company.
2.2. Refund Process: Approved refunds will be processed within 7-14 business days through the original payment method. Please note that transactional fees, which vary by payment method, may apply and will be deducted from the refund amount.
2.3. Please note that all transactional fees in the course of refunds will be fully borne by the customer to facilitate a smooth refund process.
2.4. Customers requesting a refund must submit a formal request with valid proof of payment and a brief explanation of the issue.
3. Session Validity Period
To ensure service availability and proper scheduling, all purchased sessions must be used within six (6) months from the date of payment. After this period, any unused sessions will expire.
4. Rescheduling Policy
We understand that schedules may change. Customers are allowed to reschedule their sessions with at least 24 hours’ notice before the scheduled session. Failure to reschedule within this timeframe may result in forfeiture of the session.
5. Late Arrival & No-Show Policy
To respect the time of both our clients and instructors, sessions will begin promptly at the scheduled time. If a customer arrives late, the session will continue as scheduled without extension. No-shows (failing to attend a session without notice) may result in the session being marked as used without eligibility for a reschedule or refund.
6. Session Ownership & Transfers
For quality assurance and personalized service, booked sessions are assigned exclusively to the original purchaser. At this time, sessions cannot be transferred, sold, or reassigned to another individual regardless of relationship or circumstance. If a unique situation arises, we encourage customers to contact us for possible accommodations.
7. Chargeback Dispute Policy
Attempting to initiate a chargeback or payment dispute violates this policy and constitutes a breach of the agreed terms of service. In the event of a chargeback, D-Tech Centrix reserves the right to:
- Provide payment processors, banks, or relevant authorities with documented proof of these terms and the customer’s agreement.
- Pursue legal action to recover the disputed amount, including but not limited to collection agency involvement and additional legal fees.
- Permanently ban the customer from future bookings and services.
8. Payment Methods & Security
D-Tech Centrix uses various secure payment methods that may be agreed on by the parties (DTech Centrix and the Customer) for a seamless payment process.
9. Customer Support & Dispute Resolution
We encourage customers to reach out to our support team for any concerns before initiating chargeback or refund cases. Our team is dedicated to resolving issues promptly and fairly. Please contact us at info@dtechcentrix.com for assistance.
10. Force Majeure Clause
In the event of unforeseen circumstances beyond our control (e.g., natural disasters, technical failures, or emergencies), D-Tech Centrix reserves the right to reschedule services without liability. Customers will be notified as soon as possible regarding any necessary changes.
Our Commitment to You
We believe in creating a smooth and positive experience for all our customers. Our policies are designed to maintain fairness while ensuring the best possible service delivery. If you have any questions or require assistance, our team is always happy to help. By proceeding with a booking or payment, you acknowledge that you have read, understood, and agreed to these terms.
Thank you for choosing D-Tech Centrix. We look forward to serving you!
